Refund policy
Last updated: July 28, 2026
At Velqari, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 30 days after receiving your item.
Store Information
Store Name: Velqari
Email: admin@velqari.com
Phone: +1 717-315-9180
Business Address: 4610 Jonestown Rd, Harrisburg, PA 17109, United States
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags if applicable, and in its original packaging. You will also need the receipt or proof of purchase.
How to Start a Return
To start a return, please contact us at admin@velqari.com.
Return Address:
Velqari
4610 Jonestown Rd
Harrisburg, PA 17109
United States
Please do not send your item back without first contacting us and receiving return instructions. Items sent back to us without first requesting a return may not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective, damaged during shipping, or if you received the wrong item.
If your return is accepted, we will provide instructions on how and where to send your package. In some cases, we may provide a return shipping label. If the return is due to customer preference, ordering the wrong item, or no longer wanting the item, the customer will be responsible for the return shipping cost.
If the return is caused by a defective item, shipping damage, wrong item, or another issue caused by us or the carrier, Velqari will be responsible for the return shipping cost.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right.
Please include your order number, a description of the issue, and clear photos of the item and packaging when contacting us about a damaged or defective product.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including perishable goods, custom products, personalized items, personal care goods, hazardous materials, flammable liquids, or gases.
We also do not accept returns for gift cards.
Please contact us at admin@velqari.com if you have questions or concerns about your specific item.
Sale Items
Unfortunately, we cannot accept returns on final sale items unless the item is defective, damaged, or you received the wrong item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you may make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As stated above, your item must be in the same condition that you received it, unworn or unused, with tags if applicable, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and we will let you know whether the refund has been approved.
If approved, you will be automatically refunded to your original payment method within 10 business days.
Please remember that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at admin@velqari.com.
Contact Information
For any return or refund questions, please contact us:
Legal Representative: Kristine Bailey
Email: admin@velqari.com
Phone: +1 717-315-9180
Business Address: 4610 Jonestown Rd, Harrisburg, PA 17109, United States